Refund policy

FTH Wellness Return & Refund Policy

We want our customers to have a clear and straightforward experience when purchasing from FTH Wellness. Because our products may include large, specialized, and high-value wellness equipment, return eligibility may vary by product.

Return Requests
To request a return, please contact us at support@fthwellness.com before sending any product back. Returns sent without prior authorization may not be accepted.

Return Eligibility
Unless otherwise stated on the applicable product page, return requests must be submitted within 30 days of delivery. Eligible products must generally be returned unused, in their original condition, and with their original packaging, accessories, manuals, and other included materials. Certain products may have different return requirements, which will be disclosed on the applicable product page.

Large and Oversized Products
Infrared saunas and other large or freight-delivered products may be subject to special return conditions and shipping costs. Customers should contact FTH Wellness before initiating a return of any oversized product. Large or freight-delivered products may also be subject to return freight costs or manufacturer restocking fees when applicable. Any applicable product-specific conditions will be disclosed before the return is completed. 

Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Original shipping or freight charges may be non-refundable where permitted by applicable law.

Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at support@fthwellness.com with your order number, a description of the issue, and photographs when applicable. We will review the issue and work toward an appropriate resolution.

Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

Final Sale and Non-Returnable Products
Certain products may be designated as final sale or non-returnable. Any such restrictions will be disclosed before purchase when applicable.

Questions
For return, refund, cancellation, or damaged-order questions, contact support@fthwellness.com.